Shipping policy

1. Delivery Of Goods


All orders are shipped via Australia Post Express and come with delivery tracking. Notwithstanding the above, we reserve the right to ship orders in any manner that we deem appropriate or expedient from time to time.


2. Shipping Costs


Destination < 500g 500g - 1kg 1kg - 3kg 3kg +
QLD $8 $12 $15 $20
National (Australia) $14 $17 $24 $28
New Zealand $21 $25 $30 $40
US & Canada $32 $42 $50 $70
United Kingdom $36 $46 $56 $75
Europe $40 $50 $60 $80
Rest of world $40 $50 $69 $99


3. Delivery Times


We ship with Australia Post Express, and aim to ensure expedient and efficient delivery times for all orders. The below refers to business days for orders made before 12pm AEST. This is guidance only, not a guarantee.


Destination Timeframe
Major cities and areas 1 day
Rural areas 2 - 3 days
New Zealand 2 - 4 days
US & Canada 5 - 8 days
United Kingdom 5 - 8 days
Europe 5 - 8 days
Rest of world 6 - 9 days


4. Delivery Status


We offer tracking with all orders. You can check the latest delivery status of your order by following the prompts in your confirmation emails.


6. International Customers


All duties, taxes & other national fees are the responsibility of the customer. We will help as much as possible. Please, check with your local agencies to determine whether any local taxes or duties are in effect for your shipping address before ordering. We are not able to determine and apply these charges at time of purchase.


For assistance, contact us at info@nutritiondiagnostics.com or visit our contact page.


7. Returns And Refunds


For more information on returns and refunds, visit our returns and refunds page.