Shipping policy
1. Delivery Of Goods
All orders are shipped via Australia Post Express and come with delivery tracking. Notwithstanding the above, we reserve the right to ship orders in any manner that we deem appropriate or expedient from time to time.
2. Shipping Costs
Destination | < 500g | 500g - 1kg | 1kg - 3kg | 3kg + |
QLD | $8 | $12 | $15 | $20 |
National (Australia) | $14 | $17 | $24 | $28 |
New Zealand | $21 | $25 | $30 | $40 |
US & Canada | $32 | $42 | $50 | $70 |
United Kingdom | $36 | $46 | $56 | $75 |
Europe | $40 | $50 | $60 | $80 |
Rest of world | $40 | $50 | $69 | $99 |
3. Delivery Times
We ship with Australia Post Express, and aim to ensure expedient and efficient delivery times for all orders. The below refers to business days for orders made before 12pm AEST. This is guidance only, not a guarantee.
Destination | Timeframe |
Major cities and areas | 1 day |
Rural areas | 2 - 3 days |
New Zealand | 2 - 4 days |
US & Canada | 5 - 8 days |
United Kingdom | 5 - 8 days |
Europe | 5 - 8 days |
Rest of world | 6 - 9 days |
4. Delivery Status
We offer tracking with all orders. You can check the latest delivery status of your order by following the prompts in your confirmation emails.
6. International Customers
All duties, taxes & other national fees are the responsibility of the customer. We will help as much as possible. Please, check with your local agencies to determine whether any local taxes or duties are in effect for your shipping address before ordering. We are not able to determine and apply these charges at time of purchase.
For assistance, contact us at info@nutritiondiagnostics.com or visit our contact page.
7. Returns And Refunds
For more information on returns and refunds, visit our returns and refunds page.