Nutrition Diagnostics - Returns Policy

Returns Policy

We do not normally give refunds if you simply change your mind or make a wrong decision. If you receive a good or product that you believe is not what you expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item(s) back to our postal address. Please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit. 

If a product or products are defective in any way, incorrectly sent and/or differ from the description we have provided, Nutrition Diagnostics will offer a refund or exchange the product and cover any additional delivery costs incurred. Photographs via smart phone or email maybe requested to facilitate advice and the decision process. You must notify us within 5 business days after delivery of an order if the order is incomplete or the products are damaged during shipment.

When entering your delivery address, unless you provide authority to leave the package (if you are not home), the courier will either take your delivery to the local post office or depot (usually leaving a card in your mailbox advising so)

Refunds / exchanges are not provided if:

We are available on phone / email if you experience any problems.

We take care of our customers.

P  +61 7 3283 6633.

Now for the legal....

Please read this Purchase & Refund Policy carefully to ensure that you are fully aware of your rights and obligations when purchasing products from the Nutrition Diagnostics website.

By completing and submitting your order, you agree to be bound by the Returns & Refund Policy, which together with Nutrition Diagnostics Terms and Conditions, constitutes the agreement between Nutrition Diagnostics and you in relation to your purchase.
Use of the Site

Purchase Price


Processing of Orders

Dispatch and delivery

Shipment of orders

We deliver through Australia Post Express Post . Notwithstanding the above, we reserve the right to ship orders in any manner that we deem appropriate or expedient from time to time. International orders require direct communication with the office via or contact.

Cancellation of Orders

Please choose your products carefully when placing an order, as once submitted, orders cannot be cancelled without Nutrition Diagnostics written consent, which may be given or withheld, or given on conditions, in Nutrition Diagnostics absolute discretion. If Nutrition Diagnostics does agree to the cancellation of an order, Nutrition Diagnostics may require you to compensate it for loss suffered as a consequence of such cancellation.

Return of products

In the event of a manufacturing defect, product quality issues or damages, we are happy to refund or replace the products. Please follow the complaints procedure below.

Complaints about products or services.

If you are not satisfied with our products or services and you wish to make a complaint, you may:

Limitation of liability

To the extent permitted by law, Nutrition Diagnostics excludes all statutory or implied conditions and warranties and limits liability (under any conditions or warranties which cannot be excluded by law) to the:


To the extent permitted by law, you agree to indemnify and hold Nutrition Diagnostics, its officers, directors, shareholders, predecessors, employees and agents harmless from any demand, loss, liability, claims or expenses made against Nutrition Diagnostics by any party due to or arising out of or in connection with:



If you have any questions about Nutrition Diagnostics Purchase & Refund Policy, please contact Nutrition Diagnostics at or contact.